| Linens by Didriks is operated by Didriks, an independent, locally-owned high end home goods store in Cambridge, Massachusetts committed to great products and excellent service. We take pride in taking care of our online customers.
How to Order
Customers may place orders online using our online shopping cart and secure check-out process. Please call (617-354-5700) or email us with any questions or concerns.
Payment methods we accept
Visa, MasterCard, American Express, and Discover credit cards. All payments are processed securely using Secure Socket Layer (SSL) encryption.
Shipping
Free Shipping within the contiguous United States
Shipping Method
All items are shipped via UPS ground. We cannot deliver to USPS Post Office Box addresses.
Shiping Times
Most items will ship within 1-3 business days. Linens that are not in stock ship in approximately 10 (ten) business days. Delivery time varies by shipping address, but is approximately 1 week.
Delivery time varies by shipping address, but is approximately 1 week. If you require expedited shipping, please email or call (617-354-5700) us during business hours (M-F 10-7pm; Sa 10-6pm; Su 11-5pm ET) for availability. If you need to change an order, please contact us within 12 hours of placing it.
What if there is a delay in my order?
If there is a significant delay in shipping your order, we will contact you directly to let you know when you should expect your receive it.
If you are concerned that you have not yet received your order, we urge you to contact us via email or phone (617-354-5700) and we will happily provide you with the status of your order.
Returns
At Didriks we want you to be delighted with your purchase. Our return policy is an “open one” and we will honor most return requests.
Returns are typically handled on a case by case basis, depending the the condition of the returned goods. In order for us to issue a full refund, linens must be returned in their original packaging. In cases where the linens have been fully unpackaged, a store credit may be issued.
If you're interested in buying a full set of linens, but are unsure about your color choice, we recommend you first purchase a small sample of the product, such as a pillowcase or napkin, or a swatch card.
After 30 (thirty) days, Didriks cannot accept returns for any reason other than manufacturing defects. Didriks is not responsible for items lost or damaged during return transit.
Please note that because fabric-by-the-yard purchases require custom cuts, Didriks cannot accept returns on fabric purchases.
To request a return
Please contact us directly by email or phone (617-354-5700)to request a return authorization number, no more than thirty (30) days after the date of your purchase. Please mention your order number from the packing slip in your request. We suggest you ship your return insured and with a tracking number. |
Frequently Asked Questions
Are my online purchases from belgian-linen.com secure?
Ordering online from Linens by Didriks is safe. Your data is encrypted using Secure Socket Layer (SSL) encryption. Our credit data processing is fully compliant with Payment Card Industry Data Security Standards (PCI DSS).
Will my purchase be subject to sales tax?
Only orders shipping within Massachusetts are subject to state sales tax. Where applicable, this will be added to your final order total in your checkout process.
Do you share contact information with other companies?
We will not share your information with third parties in any way.
What if something's wrong with my order when it arrives?
Please contact us by phone immediately at 617-354-5700. so we can take steps to resolve the matter. |
